Self - Reflection:
When i supported a distressed learner who was struggling with poor grades,
1. I first listened carefully without interrupting to understand their feelings.
2. I showed empathy and reassured them that bit was feel frustrated.
3. I maintained confidentiality and offered encouragement helping them set small, achievable goals.
My response reflected counselling qualities such as active listening, empathy, trustworthiness, and non-judgemental support